Privacy policy

01Who we are

This website is operated by Terq Hardware (“Terq”, “we”, “us”). We design and supply concealed hinge systems for furniture manufacturers, cabinet makers and hardware distributors.

02Information we collect

When you contact us through the contact form, by email or by WhatsApp, we collect the information you choose to provide:

• name, company and country
• email address and, if provided, phone or WhatsApp number
• customer type, products or models of interest
• the content of your message, including project and application details

Please do not include sensitive personal data in your message. We do not knowingly collect information from children.

03How we use it

We use this information to:

• respond to your inquiry
• provide technical support and product recommendations
• arrange evaluation sample kits
• manage an ongoing business relationship, including orders and follow-up

We do not use your information for automated decision-making.

04Legal basis

Where data protection laws such as the EU and UK General Data Protection Regulation apply, we process your information on the basis of your consent, given when you submit the contact form, and our legitimate interest in responding to business inquiries and maintaining customer relationships. Where processing is needed to prepare or perform a contract with you or your company, we rely on that basis.

05How long we keep it

We keep inquiry information for as long as needed to respond to you and to maintain our business relationship. Information from inquiries that do not lead to further contact is reviewed periodically and deleted when no longer needed, unless we must keep it to meet legal or accounting obligations.

06Sharing

We do not sell or rent your personal information. We share it only with service providers that help us operate this website and our communication, such as hosting, email and form-handling services, and only as needed for those services. We may also disclose information where required by law.

07International transfers

Terq is based in China, and our customers and service providers are located in many countries. Your information may therefore be transferred to and processed in countries other than your own, including China. Where required, we take reasonable steps to ensure that your information remains protected.

08Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict its processing, to receive a copy of it, and to withdraw your consent at any time. Withdrawing consent does not affect processing that took place before.

To exercise any of these rights, email info@terqhw.com. We will respond within a reasonable time. You may also have the right to lodge a complaint with your local data protection authority.

09Cookies

This website currently does not use analytics, advertising or tracking cookies. If we add analytics or a form service in the future, we will update this section and, where required, ask for your consent first.

Links to third-party services, such as Google Maps or WhatsApp, are governed by those providers’ own privacy policies.

10Changes and contact

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

For any questions about this policy or your information, contact us at info@terqhw.com.